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Student Support – Privacy Policy

Last updated: February 3, 2026

Do you sell my data? No. We do not sell your personal data. We only use and share it as described below.

1. Overview

At StudentSupport.ca (“Student Support”), protecting your privacy is a core priority. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have.

We aim to handle personal information in line with applicable Canadian privacy laws, including relevant federal and provincial requirements.

This policy applies to our online activities and to visitors and users of studentsupport.ca and related online services. It does not apply to information collected offline or through channels other than this website.

If you have questions about this policy, you can contact us using the details in the “Contact information” section below.

2. Consent

By using our website or services, you consent to this Privacy Policy and agree to its terms.

When you access services from our partners (for example, ProWritingAid, Nimbus Learning, or Aaptiv, or others we may add), you also consent to each provider’s own Privacy Policy. Their policies are available on their websites and through the links we provide.

3. Information we collect

The personal information we ask you to provide, and the reasons why, will be clearly explained at the point where we collect it (for example, on a signup form or contact form).

We may collect:

• Contact details: your name, email address, and organization or school/association name when you register for an account or get in touch.
• Academic information: your level of study (for example, undergraduate or graduate) so that we can verify that you are a student and better match you with appropriate services and future offerings.
• Communications: the contents of messages you send us, and any attachments or information you choose to provide when you contact us directly.
• Usage and technical data: IP address, browser type, Internet Service Provider, date and time stamps, referring/exit pages, and click counts, which are collected through log files and standard analytics tools.

Student Support uses appropriate security measures, based on the type and sensitivity of the data, to protect against unauthorized access, alteration, disclosure, or destruction of personal data that we collect and store.

Student Support will delete certain or all personal data relating to users when requested by the applicable customer (for example, a partner institution), subject to our legal and operational obligations.

4. How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and services.
• Improve, personalize, and expand our website and services.
• Understand and analyze how you use our website.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including:
  • For customer service.
  • To provide you with updates and other information relating to the website or your access.
  • For limited marketing and promotional purposes related to Student Support and its services.
• Send transactional or service‑related emails.
• Detect, investigate, and prevent fraud, abuse, or security incidents.

We do not sell your personal data to data brokers or advertisers, and we do not share your personal data with others so they can build independent marketing profiles that are unrelated to providing Student Support services.

5. Your Information

We only use your information for:

• Service providers: third‑party companies that help us run our business (for example, customer support tools, email delivery platforms, analytics providers, and cloud hosting). They can only use your information to provide services to us and must protect it.
• Partner institutions: when Student Support is provided through a student union, association, or other organization, we may share limited information (such as confirmation that you are eligible and basic usage needed to manage access) so they can administer your access and communicate with you about related services.
• Law, safety, and rights: when we believe we are required to do so by law, regulation, legal process, or governmental request, or when we need to protect the rights, property, or safety of Student Support, our users, or others.

Text messaging originator opt‑in data and consent are not shared with any third parties.

We do not sell personal information.

6. Cookies, analytics, and similar technologies

Like many sites, Student Support uses cookies and similar technologies to:

• Remember your preferences and improve your experience.
• Understand how our website is used.
• Help us maintain and secure our services.

We may use third‑party analytics tools (such as Google Analytics or similar services) that collect information like your IP address, browser type, pages visited, and time spent on pages, to help us understand usage patterns and improve the service.

You can manage cookies through your browser settings. If you disable certain cookies, some features of the site may not function properly.

7. Advertising and third‑party cookies

Student Support may work with third‑party advertising or analytics partners that use cookies, JavaScript, or web beacons in their content and links. These technologies may automatically receive your IP address and help measure the effectiveness of campaigns or personalize content you see on other websites.

We do not control third‑party cookies or how those third parties use information once it is collected. Their practices are governed by their own privacy policies.

You can opt out of certain targeted advertising, for example:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous

You can also disable cookies through your browser settings for additional control.

8. Third‑party services and links

This Privacy Policy applies only to Student Support’s websites and services. It does not apply to:

• Third‑party websites or services linked from our site.
• Third‑party ad servers, ad networks, or service providers (including partners such as ProWritingAid, Nimbus Learning, and Aaptiv).

We encourage you to review the privacy policies of each third‑party service you use to understand their data practices and opt‑out options.

9. Your privacy choices and rights

As a user in Canada, you have options and rights regarding your personal information, subject to applicable law. In particular, you can:

• Access: request a copy of the personal information we hold about you.
• Correct: ask us to correct or update information you believe is inaccurate or incomplete.
• Delete: request that we delete your personal information in certain circumstances (for example, where it is no longer needed for the purposes we collected it).
• Limit or object: ask us to limit certain uses of your information, where permitted by law.

We will respond to requests within a reasonable time and in line with applicable Canadian privacy laws. To exercise any of these options, please contact us using the information below.

10. Data retention and deletion

We retain personal data only for as long as reasonably necessary to:

• Provide and improve our services.
• Comply with legal, tax, and regulatory requirements.
• Resolve disputes and enforce our agreements.

Where a customer (such as a partner institution) or individual user requests deletion, we will delete certain or all personal data, subject to our obligations to retain records where required by law or for legitimate business purposes.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

• Update the “Last updated” date at the top of this page.
• Where appropriate, provide additional notice (for example, a notice on our homepage or an email) if the changes are significant.

We encourage you to review this page periodically for the latest information about our privacy practices.

12. Contact information

If you have questions about this Privacy Policy or how we handle personal information, please contact us through the chat bubble on our website or via our online contact form.

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